Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Chevrolet Waco. Please let us know if there is anything else we can do for you; we are more than happy to help!
I understand that Saturday mornings are busy in the service department, which is why I called before I left my house asking what the current wait for an oil change is. I was told an hour and a half. I drove to the dealership and was given a wait time of an hour and 15 minutes. Since the wait was only a little over an hour, I stayed in the general area and studied. However, 2 and a half hours went by and I hadn't been called yet saying my car was done. I called the service department and was told they couldn't find my service advisor, and they would call me RIGHT BACK with an update on my car. Thirty minutes went by with no call. I called back and the same woman answered and had no recollection of telling me she would call me back. She tried to ask if she could call me back again once my service advisor was free, but I refused to hang up because I didn't receive a call last time and I needed an update. I stayed on hold for a couple of minutes until my service advisor, Aaron, came on the line and told me they hadn't even started my car yet. Need I remind you this is THREE HOURS later, when my wait time was an hour and 15 minutes, and my car hadn't even been touched. When I originally dropped off my car I was asked what my plans were for the day (thinking it was just casual conversation) and I said I wasn't doing much but studying. I honestly feel like because I gave this answer, my car was put on the back burner because they thought they could take all day. It was a simple oil change. Aaron told me it would be at least another hour and a half until my car was done. So what was originally an hour and 15 minutes turned into a 4 and a half hour wait. I had to go home and could no longer wait for them to change my oil, so I went and picked up my car three hours later with no oil change. When I showed up I was simply handed my keys and told "here you go." Unfortunately, I had to return the following Monday to get my oil changed here because this is the only Chevy dealership in Waco. If I had the option, I would not have returned. There were no problems during my oil change on Monday, but the experience I received on Saturday was terrible.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. AutoNation Chevrolet Waco (254) 236-6415
Well while we was waiting to get my wife's vehicle recall and under warranty services done we heard one of your service managers talking loud to a customer on the phone and telling them they just take their vehicle to another dealership... And then the other members that was there started laughing... We personally thought it was very unprofessional on their part...
I was a little disappointed the wait time was an hour and a half. I tried to call ahead of time and make an appointment to prevent that, but I guess it's hard to kind of make appointments for service so I understand. The service advisor was very nice and helpful.