I was told it would be "about an hour" for my car to get an oil change and I said I would wait on it. It took well over two hours even though no additional work was needed than the oil change I requested. I checked on it after about an hour an a half and they said, "It will be about ten minutes." It was at least thirty minutes. I am sure the work done was done right but I would appreciate a more accurate time estimate in the future or a recommendation that I either leave the car with them or come back another time.
I needed a new tire, which was out-of-stock Friday morning (I had a flat on the way to work), and after installing the service wheel, the service rep had the new tire installed on my car Monday afternoon.
My experience at your dealership was unsatisfactory. I was informed that my tires were rotated, however when I picked up my truck I noticed they were NOT rotated. I can attest to the fact the rotation was not done because one of my custom rims has a knotch in it and it is still in the same exact spot as it was when I came in for the service. I also paid an additional amount to have my fuel system cleaned and I don't feel as though that portion of the service was completed as well. This was my first experience with your dealership and it was an unpleasant one. I look forward to the outcome of my dissatisfaction.
Customer services is lacking. The man who greeted me at first was nice, but the person who I had to actually work with had no social skills. I was really disappointed to see that I didn’t even rate a courtesy car wash. I’ll never be back.
was basically called a liar, the tech did work that I did not ask him to, then wanted to charge me for things that are covered by my extended wqarranty. I will be going to another chevy dealer for all my repairs.
The guy was really friendly and offered to help get my navigation set up thru my phone . After we purchased the pickup that seemed to change . He was setting in the pickup trying to help us and right in the middle he said I have another customer and just left . So I still haven’t got it set up , I told him I didn’t know much about computers or phones but I would let like my navigation set up . I’m hoping my daughter can find time to help me The guy was very friendly and polite
Outstanding experience my salesman Art Garza should be A salesman Trainer , He was very professional and knowledgeable We felt very comfortable with him , went in to buy an Traverse LS Art showed us the LT and Premier explaining the pros of each. We up graded to the LT wife is very satisfied. PS I'm a retired soldier living in Killeen Tx was very Dissappointed We had to travel to Waco to be treated with the upmost Respect.thanks Art.
They were able to accommodate us last minute which was nice. In the past, our dealership has always vacuumed and washed out car before pick up. This would be a nice touch. There is little that stands out from any other oil change place.