693 Reviews Found
Confirmed Service Customer
I came in with an appointment for an oil change. It was not a busy day at your dealership. My oil change took over two hours. Additionally, you all agreed that my bed cover that I bought with my new truck needed to be replaced under warranty but could not find a part number, no big deal. You all said you would call when you tracked down the part number and I should expect a call within the next 24 hours. I have still not received a call and have left two voicemails with the service team that have not been returned.
Jake I.
HEWITT
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (254) 236-6415 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Very good they fix as soon as they could and had me going
Michael L.
WACO
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Everyone was vey ploite and I was kept informed by the work that was being done on my car. They made sure that I had a car to drive until mines was ready. Thanks for a great service.
Marilyn F.
MARLIN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Very pleased with the speed in which my truck was serviced. It was finished before the time they estimated
David W.
WHITNEY
Business Response
It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I dropped my truck off at auto nation for an oil change and tire rotation and expected a long wait. I had other shopping to do and asked them to call me when it was done and I would come back and pick it up. I expected it to take a couple of hours but in less than an hour my cell phone rang and it was done it was a very satisfying experience
Darwin B.
ROBINSON
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Charles was very professional and gave me an update along the way. It was done by end of day.
Sarah G.
WACO
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We will pass along the kind comments to Charles. We hope to see you soon, take care!
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Confirmed Service Customer
Service advisors make the process go smoothly.
Kristopher F.
WACO
Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!
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Business Response
We're glad everything was completed quickly and to your satisfaction. Thank you, and have a fantastic day!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!
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Confirmed Service Customer
Silverado has noises coming from rearend service said they could fix but noise would return so why even bother. Yes I will fix it by buying me a new ford truck . 9k miles on my Silverado 2017
James S.
WACO
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (254) 236-6415 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Very polite, detailed in describing the issue,
Deneshia E.
WACO
Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
The service department was very helpful however the cost of $1300 to fix my problem was absurd. The spare tire area had accumulated water and I was told that they thought the issue was due to the liftgate not closing fully. I googled this issue and quickly found that this is a problem with 2010-1016 SRX's due to the sunroof drain lines clogging. Also googled how to repair. The AC Delco Control module cost $143.00 online and it topok no more than 15 minutes to replace the module. Unclip it from the spare tire compartment, unplug 3 connectors and install new module. How does this cost $1300.00?
Roy H.
WACO
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (254) 236-6415 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
I had a very nice experience buying the new Equinox. My salesman and his manager were very pleasant to work out a deal.
Evangelina M.
WACO
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
I received very good service. Everyone was very nice, friendly and helpful.
Wilma W.
WACO
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Great experience! Could not be happier with the service we received from our salesman, Steve Cooley.
Bonnie S.
ELM MOTT
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
The service department was supposed to check my tires along with the oil and filter change. On my receipt it showed all four tires were checked and each tire had 30 lbs of pressure. The tire pressure obviously was not checked. One tire had 36 lbs, two had 26 and one had 28. I know tire pressure is important and will cause unnecessary wear on them. I had air put in the right rear tire the day before I brought my car in because I had a low tire pressure warning. The tire was registering 23 lbs. the attendant that aired my tire up at the station put 36 lbs in it. I knew I was bringing my car in for service and my husband told me the one tire being more inflated would be ok until I got it serviced the next day. The tires were not equally inflated when I left the dealership. I should have turned around and went back but I was not already not happy so I thought it was best not to go back.
John T.
GROESBECK
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (254) 236-6415 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Thank you for choosing AutoNation Chevrolet Waco as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!